Skip Navigation Website Accessibility

Frequently Asked Questions


Shipping


How much does shipping cost?
As we are a brand new business, we have not yet shipped a high enough volume to benefit from discounted shipping rates. As our business grows, we hope to be able to offer lower shipping costs. The cost listed below are actually discounted by Watergirl Quilt Co. and we are absorbing some of the shipping costs as a service to our customers.

All domestic orders receive free shipping with a minimum purchase of $150.00 before applicable taxes.

Region Rate
Canada West (British Columbia, Alberta, Saskatchewan, Manitoba) $15.99*
Canada Central (Ontario, Quebec) $11.99*
Canada East (New Brunswick, Prince Edward Island, Nova Scotia, Newfoundland & Labrador) $17.99*
Canada North (Yukon, Northwest Territories, Nunavut) $25.99*

*Applicable provincial  sales tax will be charged for the cost of shipping.

Do you ship to international locations?
At this time, we only ship within Canada but we are working at expanding that.

How are orders packaged for shipping?
We will package your order in the most suitable way to secure the best shipping price and expediency of delivery. This means that when you order a fabric bundle, it will not necessarily arrive looking as it did on the shop website. For example, a fat quarter bundle that is folded and tied with a ribbon, stacked as a bundle, might be dismantled to make your package flatter to in order to keep shipping costs down as the larger the width of the package, the higher the shipping cost.

What are my options for receiving my order?
  • Curbside Pickup at our store. Text 343-260-9227 when you arrive.
  • Choose In-store pickup and visit the store Tuesday-Saturday between 9:30am and 4:30pm
  • Ship by Canada Post Expedited Tracking Service. Fees may apply. 
  • Email or phone us to request courier service for an additional fee.



Refund Policy


What is your refund policy for online orders?
Unless Watergirl Quilt Co. is at fault, the customer will be responsible for the cost of shipping any returned goods as well as the cost of shipping replacement orders. If orders are damaged through shipping, please photograph the items and send the photo and an explanation to our email address. We will file a claim with the shipper and send out a replacement order as soon as possible. Do not return the damaged good unless you are requested to do so.

Can I return fabric?
There are no refunds or exchanges of cut fabrics. There are no refunds or exchanges on custom kits. If you discover a damaged piece of fabric, please bring it back to the store for us to look at or send a close-up photograph to our email address.

Can I return notions, patterns or books?
Any notions in their original packing, unopened can be returned within 14 days of purchase with the original receipt and the credited amount will be issued to a gift certificate with no expiry date. Defective products are exchange only and Watergirl Quilt Co. will determine if the product was defective at the time or sale.

Due to copyright issues, there will be no refund or exchange on patterns and books.


What if online inventory is inaccurate and you are unable to fulfill by order as intended?
We are human and computers are not, but errors happen there too! Sometimes, there could be an inaccuracy in our inventory levels and we might oversell an item. In that case, we will phone or email you to offer a substitution or the opportunity to wait until the item is restocked. 

If we are unable to fulfill the ordered item, a gift certificate will be issued to you for the cost of that product or the insufficient yardage. There are no expiry dates on gift certificates.

Cancellation of Classes/Retreat?
Classes and retreats will be cancelled if the minium number of required participants is not met by the registration deadline. In this case, a refund will be issued to you within 14 days or you may apply the credit amount to a different class.

Should our local Covid Restrictions change and we are unable to run an event, you will receive a full refund within 14 day of the cancelled event.

Should you decide to cancel your registration for an event of retreat, 50% of the participation fee will be credited to you if you cancel after the deadline to register. Before that deadline, the full fee will be credited to you. For this case, all  fee credits will be issued in the form of store gift certificates.

If you are unable to attend, you do have the option of finding your own replacement participant and having that person but Watergirl Quilt Co. will not assist with this or give any fee credit to the original participant. You would be required to email us the name and contact information of your replacement.