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Frequently Asked Questions


Shipping


How much does shipping cost?


All domestic orders receive free shipping with a minimum purchase of $150.00 before applicable taxes.

Region Rate
Canada West (British Columbia, Alberta, Saskatchewan, Manitoba) $15.99*
Canada Central (Ontario, Quebec) $11.99*
Canada East (New Brunswick, Prince Edward Island, Nova Scotia, Newfoundland & Labrador) $17.99*
Canada North (Yukon, Northwest Territories, Nunavut) $25.99*

*Applicable provincial  sales tax will be charged for the cost of shipping.

Do you ship to international locations?
Yes we do ship to the United States and the cost is $21.99 CDN.

We are happy to get a quote and arrange shipping to other countries. Please contact us directly to arrange this.

How are orders packaged for shipping?
We will package your order in the most suitable way to secure the best shipping price and expediency of delivery. This means that when you order a fabric bundle, it will not necessarily arrive looking as it did on the shop website. For example, a fat quarter bundle that is folded and tied with a ribbon, stacked as a bundle, might be dismantled to make your package flatter to in order to keep shipping costs down as the larger the width of the package, the higher the shipping cost.

What are my options for receiving my order?
  • Choose In-store pickup and visit the store Tuesday-Saturday between 9:30am and 4:30pm
  • Ship by Canada Post Expedited Tracking Service. Fees may apply. 
  • Email or phone us to request courier service for an additional fee.



Refund Policy


What is your refund/return policy for online orders?
The customer will be responsible for the cost of shipping any returned goods as well as the cost of shipping replacement orders. If orders are damaged through shipping, please photograph the items and send the photo and an explanation to our email address. We will file a claim with the shipper and send out a replacement order as soon as possible. Do not return the damaged good unless you are requested to do so.

Can I return fabric?
There are no refunds or exchanges of cut fabrics. There are no refunds or exchanges on custom kits. If you discover a damaged piece of fabric, please bring it back to the store for us to look at or send a close-up photograph to our email address.

Can I return notions, patterns or books?
Any notions in their original packing, unopened can be returned within 14 days of purchase with the original receipt and the credited amount will be issued to a gift certificate with no expiry date.

Defective products are exchange only and Watergirl Quilt Co. will determine if the product was defective at the time or sale.

Due to copyright issues, there will be no refund or exchange on patterns and books.


May I return an item purchases on sale?
All purchase of sale items are FINAL.

What if online inventory is inaccurate and you are unable to fulfill by order as intended?
We are human and computers are not, but errors happen there too! Sometimes, there could be an inaccuracy in our inventory levels and we might oversell an item. In that case, we will phone or email you to offer a substitution or the opportunity to wait until the item is restocked. 

If we are unable to fulfill the ordered item, a gift certificate will be issued to you for the cost of that product or the insufficient yardage. There are no expiry dates on gift certificates.

Cancellation of Classes/Retreat?
Classes and retreats will be cancelled if the minium number of 5 required participants has not been reached two weeks prior to the class. In this this case, a refund will be issued to you within 14 days or you may apply the credit amount to a different class.

Should our local Covid Restrictions change and we are unable to run an in-person event, you will receive a full refund within 14 day of the cancelled event.

Should you decide to cancel your registration for an event, class or retreat, you will receive a full credit to a gift card as long as the cancellation is not made within 2 weeks prior to the class date. After that time, you will forfeit your full registration fee. 

If you are unable to attend, you do have the option of finding your own replacement participant but Watergirl Quilt Co. will not assist with this or give any fee credit to the original participant. You would be required to email us the name and contact information of your replacement.

If Watergirl Quilt Co. has to cancel an event that you have paid for, you will receive a full refund.